Intune troubleshooting

BYO Devices

We have seen this error when setting up BYO devices: "The account is licensed for Intune but is not targeted with mam policy" with some clients.

This has been caused by app protection policies not being applied to the app directly and instead misconfigured via an Intune device specific configuration policy. BYO devices require APP as per the Intune docs https://learn.microsoft.com/en-us/mem/intune/apps/app-protection-policy-settings-ios targeting the Bipsync EMM app bundle com.bipsync.bipsync-notes-ios.emm